Reception

Services

On-site implementation
Puesta en marcha, integración y entrega formal.

Support & maintenance
SLA, visitas programadas y respuesta prioritaria.

Certified training
Talleres para equipos operativos y supervisores.

Operations consulting
Diagnóstico de procesos y plan de mejora.

Audit & compliance
Revisiones de proceso, documentación y entregables regulatorios.

B2B catalog & quote
Listas de precio, volumen y plazos de entrega.

Distribution & logistics
Rutas, entregas y seguimiento de pedidos.

Framework agreements
Suministro recurrente y condiciones comerciales.

Wholesale channel
Alianzas, revendedores y condiciones especiales.

FAQ

Do you only serve large companies?
No. We serve SMBs, mid-market firms and dedicated units inside enterprises. Digital reception qualifies and routes.

Services vs commercial?
Services: implementation and support. Commercial: catalog and orders. One reception guides the client.

After hours?
Digital reception is 24/7. Visits and contracts are confirmed in business hours by a manager.

Can I use English with reception?
Yes. Write in English and the assistant continues in English. Contracts and site visits are confirmed by a bilingual manager in business hours.

We need an implementation visit next week
Reception logs the service, preferred date and site. A project lead confirms availability; no price or scope without a formal quote.

I have a formal complaint about a B2B order
That is escalated immediately to a commercial manager. Reception does not settle disputes or approve discounts; it ensures someone contacts you.