For the business owner
How Pulso works for you
Pulso is a 24/7 commercial reception. It answers, records the inquiry, and alerts you so you can book or quote. It is not a custom website agency, not a doctor, and not a promise that your calendar will fill itself.
The process
- You see a demo (Clínica Sonrisa or similar) and, if you want, a 20–40 minute visit or video call.
- You send hours, services, three to five approved answers, WhatsApp number, address and who should be alerted.
- We install your page and the standard reception, usually within 24–48 hours (same day if the checklist is complete).
- You pay setup on install day. The monthly fee starts the same day. 30-day pilot: we do not push a 12-month lock if it is not useful.
- You review the board, honour requested slots, and answer cases that the reception escalates (pain, complaint, anything outside the script).
What it solves
A person writes after hours or while you are with a patient. Today that message often sits on read. Pulso replies from your approved information, takes name and WhatsApp, asks day/area, writes a lead, a requested appointment or quote, and a task for you. Sensitive words (for example pain or emergency) go to a person — and we still ask for a phone number so the inquiry is not lost.
Included in Reception 24/7 (GT flagship)
- One custom landing plus the standard reception area (chat, form, board).
- Automated reception 24/7 with a script you approve.
- Lead file: name, phone, need, area, requested time, consent.
- Requested appointment or quote + owner task + follow-up with consent.
- CSV export of leads. One script tweak per month. Text/hours/FAQ edits.
- Support Monday–Friday 08:00–18:00 Guatemala (human). Invoice from our desk.
Published GT price: setup Q 1,990 · Q 1,290 / month from the install day. Setup Q 0 only with a 6-month stay.
Not included — not offered
- A made-to-measure website, photography, SEO or ads management.
- A human answering at night or on weekends.
- Medical, legal or financial advice. No diagnosis, no prescription, no firm prices the assistant invents.
- WhatsApp Cloud API, Meta templates, Instagram/Facebook inbox (quoted extra; not automatic on day one).
- Google Calendar / chair-side booking. We record a request; you confirm the slot.
- A second site, voice calls, another CRM’s two-way sync, or work outside the script.
- Your domain or SSL if we buy and keep it (quoted extra). CNAME to Pulso is available when DNS is ready.
What we do not guarantee — and are not responsible for
Hiring Pulso does not transfer the risk of running your clinic or workshop to Quantive Insight. In particular we do not guarantee and we are not liable for:
- Sales, occupied chairs, recovered patients, or “zero lost inquiries”.
- The assistant “closing” a treatment, a job or a sale on its own.
- 24/7 human coverage.
- Harm from advice the assistant must not give (clinical, legal, financial) or from information you approved that is wrong or out of date.
- You or your staff not honouring a requested time, not opening the board, or not answering an escalation.
- Outages or policy changes of WhatsApp/Meta, OpenAI, your internet, power, or the hosting/tunnel we use.
- Fines, disputes with your patients/clients, or lost profit. Recourse, if any, is limited as stated in the Terms (capped at fees paid in the previous three months; no consequential damages).
A website page is notice. The signed service order is what we both keep. Until you sign it, this page plus the Terms describe the offer.
Your duties
You keep your WhatsApp Business number. You give truthful service data and approve the script before go-live. You obtain consent for follow-up. You honour or reschedule requested slots. You do not ask us to store clinical histories beyond what is needed to book or escalate. Leads are yours; we operate the system.